Excessive point return failure occurred during Oct. 10 to 24

2017.11.9

During the period from October 10 to October 24, an event occurred in which points were excessively returned to users who submitted jobs.

On October 27th at 18:45, measures were taken to prevent recurrence.
As of November 9, we are monitoring follow-up on the occurrence of recurrence of this case.

The affected TSUBAME group has more holding points than originally.
Regarding future correspondence, information will be posted as soon as it is decided.


2017.11.21

Future correspondence has been decided.
In principle, the points which were excessively returned will not be deleted.
But, if the user want to delete the points which were excessively returned, we will delete it.

We will inform the detail to group manager (Main) and Group managers (Sub) of the affected TSUBAME group as soon as preparations have been made.


2017.12.4

We informed the detail to group manager (Main) and Group managers (Sub) of the affected TSUBAME group by e-mail.


2017.12.27

We have deleted the points which were excessively returned of the groups which user want to delete the points of.
We informed this after that.