日本語の質問はこちら

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If you have error messages, please try the followings:

  • Try searching at top-right of this site.
  • Try searching at top-right of user guide.
  • Try web translator when you face error messages in your non-native language. Usually the solution is written in the message itself.

Please send inquires from / about the following to the appropriate locations:

Office hour is 9:00-17:00 (Lunch break: 12:15-13:15) weekdays. Queries received out of office hours will be processed on the next business day. Answers may be delayed in case of congestion of queries.

Please use this form to submit queries about TSUBAME3 usage. Oral communication might cause misunderstandings, especially in the login name, file path, error message, payment code, and incurs much more overheads compared to the web form. As technical support is outsourced, we don't answer question without using this inquiry form.

Support is provided only for system and usage of TSUBAME and related services. We don't answer questions specific to your individual research topics.

If you encounter the error message, "Unable to send email. Contact the site administrator if the problem persists.", the possible cause is that your email address is wrong. Please recheck your email address before retrying.

School, course and others
If you are a student, please fill in the grade(M2, etc.)

If you wish to share files related to the inquiry, please save them into TSUBAME and provide the file path in the text, or use T2Box (Tokyo Tech user only) to upload them and share information to access the files.